Contact Details
+1(332) 275-4026
info@24-7container.com
sales@24-7container.com
Head Office
1528 Van Siclen Ave, Brooklyn,
NY 11239
24\7 Container Inc.
Returns & Refund Policy
Effective date: 23-05-2025
Applies to: All container and ISO-tank sales unless a contract states otherwise.
1) Policy overview
- We accept eligible returns within 30 days of delivery with prior authorization (RMA). Returns are inspected before refunding. Freight and service fees are generally non-refundable unless the item is defective or we shipped the wrong spec.
- For non-conforming/damaged on arrival goods, notify us within 48 hours with photos/video. You keep all packaging until we advise next steps.
- If we cancel or can’t ship on time and you don’t consent to a delay, we’ll refund promptly to the original payment method.
2) What can be returned (eligibility)
Eligible (RMA required):
- Standard 20ft/40ft and High Cube containers (One-Trip, Cargo-Worthy, W&WT) that are unmodified, structurally sound, and in resellable condition.
- Factory-option add-ons shipped but not installed (e.g., loose shelving kits).
Not eligible (final sale):
- Custom builds & modifications (cut-outs, insulation, electrical, paint/branding, doors/windows).
- ISO tanks, refrigerated (reefer) units, and special orders once dispatched (due to sanitation, hazmat, and commissioning constraints typical for heavy equipment).
- Units with customer-caused damage, improper offloading/site prep issues, or environmental/act-of-God damage.
3) Return window & condition standards
- 30-day window starts on the first attempted delivery date.
- Return must include all documents (titles/CSC/condition report) and any accessories.
- Units must be empty, clean, and accessible for pickup/inspection.
Legal note: Buyers have a right to inspect at delivery and must seasonably notify of defects; otherwise acceptance is presumed. This policy formalizes those timelines.
4) How to start a return (RMA)
- Email returns@24-7container.com within the applicable window. Include order #, photos/video (exterior panels, roof, corner posts, floor, doors/gaskets), and a brief reason.
- We issue an RMA and, if applicable, arrange carrier instructions.
- Freight: For buyer’s remorse/fit issues, you cover return freight; for confirmed non-conformity/our error, we cover it. (Disclose fees plainly per FTC guidance; Google also expects clarity on who pays returns.
5) Damaged or non-conforming deliveries (DOA)
- Report within 48 hours of delivery with timestamped media.
- Keep the unit unmoved (if safe) until our carrier or surveyor documents the condition.
- Remedies may include repair on site, replacement, or return for refund, depending on severity and inventory.
(UCC allows rejection/revocation for substantial non-conformity; prompt notice protects both sides.
6) Refunds (method, timing, and what’s refundable)
- Method: Original payment method only.
- Timing: Within 7 business days after the returned unit passes inspection at depot or after we confirm cancellation before dispatch. (Industry norm: refund post-inspection; disclose timing and deductions.)
- Non-refundable:
- Outbound delivery, siting, crane time, and permits already incurred.
- Return freight (unless our error).
- Restocking fee (see below) where applicable.
(Explicit disclosure of fees/charges upfront prevents “junk fee” issues and meets disclosure expectations.
7) Restocking fees (when and how much)
- Standard units (unmodified): up to 20% of the item price.
- Special handling (remote sites, extra equipment) may incur additional actual costs.
- Waived if we shipped the wrong spec or a material defect is verified.
(Reasonable, disclosed restocking fees are common in heavy goods; charge only when stated in policy.
8) Order changes & cancellations
- Before dispatch: full refund of product price; scheduled services (crane/escort/permits) may be deducted if already booked.
- After dispatch / in transit: treat as a return (you’ll be responsible for freight and restock) unless the error is ours.
- Delays: If we can’t meet promised ship windows and you don’t consent to the delay, we must refund promptly.
9) Freight, site readiness & failed delivery
- Customer must ensure site access (width, turning radius, ground conditions, overhead clearance) and offload capabilities as quoted.
- If delivery fails due to site conditions or no-show, redelivery fees and layover may apply; outbound freight is non-refundable.
10) Warranty vs. returns (how they interact)
- Warranty addresses defects after acceptance (e.g., door alignment, water ingress); coverage is per our 24-Month Limited Warranty.
- A return is for buyer’s remorse/fit issues or for rejection/revocation due to non-conformity at/near delivery, handled via RMA. (Distinguishing warranty vs. rejection tracks UCC Article 2 and reduces disputes.)
11) Documentation we’ll provide
Order confirmation, paid invoice, condition report on request, delivery photos when available, and RMA instructions—kept for audit and to satisfy platform policies.
12) How we display this policy (compliance)
This policy is linked in the footer and at checkout, and mirrored in Google Merchant Center (“Shipping & returns → Return policies”). Using structured data (MerchantReturnPolicy) helps search visibility.
Fee & timeline summary (customer-facing table)
| Topic | Standard Return | Non-conforming/Damaged |
|---|---|---|
| Return window | 30 days from delivery | Report within 48 hours |
| RMA required | Yes | Yes |
| Outbound freight refundable | No | Yes, if our error |
| Return freight | Customer pays | We pay (if verified) |
| Restocking fee | Up to 20% | $0 (if our error) |
| Refund timing | Within 7 business days post-inspection | Within 7 business days of resolution |
Contact
- Returns/RMA: returns@24-7container.com
- Warranty: warranty@24-7container.com
- Phone: +1(332) 275-4026 (Mon–Sat, 9–5)