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shipping container privacy policy
Privacy Policy
🔹 1. Introduction
This Privacy Policy outlines how 24/7 Container Inc. (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you interact with our website, services, or request information via our quote forms, emails, or phone calls.
Your privacy matters. We believe in full transparency — no hidden tracking, no unnecessary collection, no data for sale.
🔹 2. Who This Policy Applies To
This Privacy Policy applies to:
- Visitors and users of 24-7container.com
- Customers who submit quote requests, place orders, or engage with our team
- Individuals interacting with our email campaigns, phone services, or ads
It does not cover third-party websites linked from our site or external service providers not directly controlled by us.
🔹 3. What Information We Collect
We collect the following types of data — either voluntarily submitted or automatically captured through your interaction with our website:
🟢 Personally Identifiable Information (PII)
Provided voluntarily through forms, calls, or emails:
- Full name
- Company name (if applicable)
- Email address
- Phone number
- Shipping/delivery address
- Billing address
- Payment information (processed securely via third parties)
- Any custom messages or delivery notes
🔵 Technical & Usage Information
Collected via secure cookies and analytics tools:
- IP address
- Device type and browser
- Referring pages or links
- On-site behavior (pages visited, time on site, actions clicked)
- Quote form behavior (if abandoned)
📌 We do not collect sensitive personal identifiers (e.g., SSN, driver’s license numbers) under any circumstances.
🔹 4. How We Use Your Information
Your personal data is used strictly for legitimate business purposes — to help us serve you better, deliver the containers or services you’ve requested, and enhance your experience with 24/7 Container Inc.. We never collect information without purpose, and we never use your data in ways that violate your trust.
Here’s how your information helps us serve you:
When you submit a quote request, we use the information you provide (name, zip code, container type, delivery needs) to:
- Recommend the right product (e.g. 20ft used container, ISO tank)
- Calculate real-time pricing based on current depot inventory and delivery distance
- Follow up with personalized offers via email or phone
- Generate and process invoices or confirmations once you proceed with an order
This information is stored securely in our CRM for transaction tracking, order management, and future reference if you return for additional containers.
We share only the necessary delivery information (e.g. delivery address, phone number, container specs) with trusted third-party transportation providers for the purpose of scheduling and executing your container drop-off.
These logistics partners are contractually bound to:
- Use the information only for delivery-related purposes
- Comply with applicable privacy and data protection regulations
🔒 We do not share any unnecessary or sensitive data with drivers or dispatchers.
Your contact information may be used to:
- Follow up on inquiries or order-related concerns
- Offer assistance with post-sale support (e.g. modification coordination or delivery updates)
- Schedule callbacks or support consultations
Support interactions are documented internally to improve future service and staff training.
We analyze non-personal data like:
- Browsing patterns
- Form drop-off rates
- Page load performance
This allows us to:
- Fix navigation or technical issues on the site
- Ensure mobile compatibility
- Optimize quote forms for better user experience
We use tools like Google Analytics, which may use cookies or IP-based tracking to help us understand how our website is used. This data is aggregated and anonymized.
If you request a quote, place an order, or subscribe to our newsletter, we may contact you via:
- SMS (if permitted)
- Phone (for quote follow-up or urgent issues)
Messages may include:
- Quote or invoice confirmations
- Delivery updates and ETAs
- Special promotions (e.g. “10% off winter orders”)
- Announcements about new container types or market alerts
You will never receive marketing spam from us — only relevant, container-related information tied to your interest or past interactions.
✅ You may opt out of promotional communications at any time by:
- Clicking the unsubscribe link in any email
- Emailing us at privacy@24-7container.com
- Calling our support team to update your preferences
Transactional or order-related messages (e.g., invoice, shipping notice) are not subject to opt-out as they are required for service delivery.
We may monitor quote requests, IP addresses, or suspicious activities to:
- Prevent false orders or fraudulent transactions
- Block malicious automated bots or form attacks
- Comply with legal requirements for anti-fraud reporting
In rare cases, if misuse or bad-faith activity is detected, we may suspend access or require identity confirmation.
🔹 5. Legal Basis for Data Processing
In compliance with best data protection practices and emerging U.S. privacy frameworks (including CCPA and evolving federal standards), 24/7 Container Inc. processes your personal data based on the following legal foundations:
We process your data based on explicit consent when you:
- Fill out a quote request form
- Subscribe to receive promotional emails
- Reach out via our contact form or live chat
- Agree to cookies and tracking via the website banner
In each of these cases, you are clearly informed about what data is being collected and how it will be used, and you are given the option to opt in voluntarily.
📌 Example: When you click "Submit" on a quote form, you're consenting to us using your details to respond, follow up, and provide pricing.
You may withdraw your consent at any time by:
- Unsubscribing from emails
- Requesting removal via privacy@24-7container.com
Certain types of data must be processed to fulfill our obligations under a sales contract or pre-contractual steps you’ve requested, such as:
- Creating and sending your custom quote
- Coordinating delivery with logistics providers
- Generating invoices, receipts, and payment confirmations
- Providing customer support after the sale
If we cannot collect and use this information, we won’t be able to provide you with the products or services you’ve requested.
📌 This includes your name, address, container specifications, contact number, and delivery instructions.
We also process certain data because we have a legitimate interest in operating, improving, and protecting our business — while not overriding your fundamental rights or privacy.
Examples include:
- Tracking website usage to optimize user experience
- Monitoring quote form abandonment to improve conversion
- Sending follow-up emails on unfinished quote requests
- Using cookies to personalize and measure ad performance
- Preventing fraud or abuse of our systems
We carefully assess these interests and ensure that they are balanced against your rights. You always have the right to object to data processing carried out under this basis.
We may also process or disclose your data when necessary to:
- Comply with local, state, or federal regulations
- Respond to lawful requests by public authorities
- Fulfill tax obligations, accounting audits, or legal inquiries
- Protect our rights in case of contractual disputes, fraud, or misuse
This includes retaining certain data for a legally mandated period, even after a transaction is complete — particularly for invoicing, financial records, and interstate commerce verification.
Your data is never used without reason or permission. Every piece of information you provide serves a specific function — and we’re committed to using it only when it's legally justified and ethically sound.
If you'd like to access, restrict, correct, or delete your data, you may contact:
📧 privacy@24-7container.com
🔹 6. Sharing Your Information – How and Why We Share Limited Data Securely
We value your trust and take your privacy seriously. We do not and will never sell, lease, rent, or trade your personal information to any third-party marketing agencies, data brokers, or unrelated businesses.
However, in order to deliver our products and services efficiently, we may need to share your information with select third parties who are directly involved in processing your transaction or fulfilling your order. This is always done with care and under strict contractual controls.
✅ Here’s When and Why We Share Data:
In order to deliver your container, we may share:
- Your name
- Delivery address
- Contact phone number
- Specific site instructions (if you provided them)
📌 Purpose: To coordinate delivery, ensure driver contact before drop-off, and confirm correct placement of your container.
All logistics partners are vetted and contractually obligated to:
- Use your information only for your delivery
- Store your data temporarily and securely
- Delete it upon fulfillment or per compliance timeframes
We use certified third-party payment platforms to process transactions securely. These services may receive:
- Your name
- Billing information
- Card or payment details (if applicable)
📌 Purpose: To validate, authorize, and complete your container purchase or deposit.
We do not store full card numbers, CVVs, or raw financial credentials on our servers. All payment transactions are handled via SSL-encrypted gateways that meet PCI-DSS compliance standards.
When you:
- Fill out a quote form
- Contact us through the site
- Subscribe to our updates
- Complete a purchase
... your details (e.g., name, email, delivery state) may be stored in our Customer Relationship Management (CRM) system or email service (e.g., Mailchimp, Zoho, or similar) to:
- Keep track of orders or quote history
- Send order confirmations or relevant updates
- Provide tailored follow-up (like asking for a review)
📌 Purpose: To maintain a seamless and professional relationship with you.
You can opt out of promotional communication at any time. Your data will never be used for cross-client marketing or external campaigns.
We may disclose your personal data if required by law, subpoena, or government request — or if we believe it’s necessary to:
- Protect the rights, property, or safety of 24/7 Container Inc., our users, or the public
- Investigate or prevent fraudulent, deceptive, or malicious activity
- Comply with regulatory or legal enforcement agencies
Such disclosures are exceptional and rare, and we handle them with full compliance and documentation.
🔐 Third-Party Data Protection Compliance
All service providers and vendors that receive your data:
- Must sign data protection agreements (DPAs) or are subject to binding contractual clauses
- Are obligated to only use your data for its intended business purpose
- Are required to maintain reasonable and industry-standard data security
We review each provider for compliance with applicable U.S. privacy laws, including California Consumer Privacy Act (CCPA) expectations where applicable.
🧠 Your Takeaway:
Your data is only shared when it directly supports your order, your delivery, or your communication with us. We do not tolerate misuse, and we protect your personal information as if it were our own.
🔹 7. How We Protect Your Data
We take the security and privacy of your information seriously — not just because it’s legally required, but because it’s the right thing to do. Whether you’re requesting a quote or finalizing a purchase, your data is protected at every step by a multi-layered security framework.
Here’s how we secure your information from unauthorized access, breaches, or misuse:
All forms, including quote requests and contact messages, are secured with SSL (Secure Socket Layer) encryption. This means that any information you submit — from your name and email to your shipping address — is transmitted in an encrypted format, making it unreadable to third parties or malicious actors during transfer.
- ✅ HTTPS protocol enforced sitewide
- ✅ End-to-end encryption between your browser and our servers
Our website is hosted on secure U.S.-based infrastructure equipped with:
- Web Application Firewalls (WAF) to block malicious traffic
- Real-time threat detection and DDoS mitigation
- Server-side malware scanning and integrity monitoring
These systems continuously monitor for suspicious activity and enforce access policies that help prevent intrusions, bots, and brute-force attacks.
Your data is only accessible to authorized personnel on a strict need-to-know basis. Internally, we use:
- Role-based access control (RBAC) for team members
- Multi-factor authentication (MFA) on admin and CRM systems
- Regular audits of who accesses customer data and why
This ensures that sensitive information is never exposed to unqualified or unnecessary parties — even within our own company.
We never process or store full credit card numbers or CVV codes directly on our servers. Instead, all transactions are handled through PCI-DSS compliant payment processors, ensuring your financial information is secured to the highest industry standard.
- Payments routed via bank-level encryption
- Tokenized processing means no sensitive data remains with us
- Refunds and chargebacks managed securely through these same platforms
🔒 Our payment partners use 256-bit encryption and fraud prevention tools to ensure your data remains safe before, during, and after the transaction.
- Automatic logouts from admin dashboards after periods of inactivity
- Version-controlled backups encrypted and stored securely
- No paper storage of customer data or offline duplication
- Routine vulnerability testing and software patching
- Zero use of third-party ad trackers that compromise data privacy
🛡️ In Summary
We don’t take shortcuts with your security. By combining technical safeguards, staff training, and transparent policies, we’ve created a data protection ecosystem that minimizes risk and maximizes trust.
Should you ever have a concern about data privacy or suspect unauthorized access, you can contact our Privacy & Compliance Officer directly at:
📧 privacy@24-7container.com
🔹 8. Cookies & Tracking Technologies
We use cookies and similar tools to improve your experience and analyze traffic.
Cookies help us:
Identify returning users
Track quote form performance
Monitor website usage and loading speeds
Serve targeted ads (via platforms like Google Ads or Meta)
You may disable cookies in your browser settings at any time, though doing so may affect functionality.
🔹 9. Data Retention & Deletion
We retain customer information:
- For as long as necessary to fulfill transactions, comply with laws, and support our business operations
- Email subscribers may unsubscribe and request removal at any time
- Customers may request deletion of data after order completion (unless legally required to retain it)
Submit deletion or data requests via:
📧 privacy@24-7container.com
🔹 10. Your Rights (U.S.-Based Privacy Rights)
Under U.S. law, you have the right to:
- Access the personal data we hold about you
- Correct any inaccuracies in your data
- Request deletion of your data (subject to certain exceptions)
- Opt out of promotional communications
To make any such requests, contact:
📧 privacy@24-7container.com
⚖️ California residents may have additional rights under the California Consumer Privacy Act (CCPA).
🔹 11. Children's Privacy
We do not knowingly collect or solicit personal information from individuals under the age of 18. If you believe a child has submitted personal data to us, contact us immediately for deletion.
🔹 12. International Users
Our services are currently intended for U.S. audiences only. If you are accessing our website from outside the U.S., you agree to the transfer and processing of your data under U.S. laws and protections.
🔹 13. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted here with the “Last Updated” date. Continued use of our services after updates constitutes agreement to the revised terms.
Last Updated: February 1, 2025