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shipping container warranty
Warranty & Guarantee Policy
container condition guarantee
🔹 Our Commitment to Quality & Transparency
Every shipping container we sell is backed by a clear, enforceable warranty that reflects real-world expectations based on container type, grade, and condition. We stand behind our inspections, sourcing processes, and delivery quality — with more than 6,200 successful deliveries across the U.S. since 2009.
✅ Warranty Coverage by Product Type
We provide tailored warranty coverage based on the grade and use case of your container:
🟢 Used Shipping Containers (W&WT / Cargo-Worthy Grades)
Used shipping containers — whether classified as Wind & Water Tight (W&WT) or Cargo-Worthy (CW) — are thoroughly inspected before dispatch and offered with a limited 12-month structural warranty that covers their fundamental utility and intended use.
This warranty reflects real-world usage expectations, ensuring you receive a container that is safe, secure, and functionally reliable for static storage, transport, or repurposing.
✅ What This Warranty Covers:
We guarantee that your container will, upon delivery and under standard usage conditions, meet the following structural and functional standards for at least 12 months:
Your container will be sealed against external weather conditions. This means:
- No daylight penetration through walls, ceilings, or door seals
- Resistance to leakage from rainfall or environmental moisture
- Weld seams and gaskets that remain intact and fully functional
This ensures suitability for dry storage, equipment housing, or any environment where internal protection from water intrusion is essential.
Containers are built to endure extreme loads. This warranty confirms:
- No major wall or roof warping
- Corners, cross-members, and rails free from structural deformities
- No holes or punctures that compromise integrity
- Stackable capability remains intact (for CW-rated units)
Containers that pass the cargo-worthy inspection are often eligible for international shipping after recertification (CSC plate renewal may be required separately).
We inspect and verify:
- Both doors open, close, and seal properly
- Cam locks and locking bars function without jamming
- Hinges are lubricated and intact
- Gaskets remain in good condition
If access to your container is essential for regular storage, these mechanisms must work reliably — and we stand behind that functionality.
We confirm that:
- The marine-grade plywood flooring is stable and walkable
- There are no large soft spots, rotting areas, or delamination
- The floor can safely support standard storage loads
Standard flooring supports up to 16,000–18,000 lbs of evenly distributed weight. This is sufficient for most civilian, commercial, and even light industrial use cases.
❗ What This Warranty Does Not Cover:
While we take every step to ensure your used container is fit for purpose, the following limitations apply to prevent misuse and clarify coverage boundaries.
Normal signs of wear are inherent to used containers. These include:
- Surface rust or oxidation (not compromising structural steel)
- Faded paint or markings from prior usage
- Minor dents and superficial abrasions
These visual imperfections are expected and do not affect performance or safety.
Containers placed in:
- High-humidity zones
- Direct soil contact
- Poorly drained or water-prone locations
…may experience accelerated corrosion. We advise placing containers on elevated, stable foundations such as railroad ties, concrete pads, or steel footing blocks to preserve lifespan.
Corrosion that develops after delivery due to site placement or exposure is not covered under warranty.
Any changes made to the container after delivery void this warranty, including:
- Cutting walls or ceilings
- Welding additional components
- Altering the flooring or subframe
- Third-party reinforcement or ventilation installs
We offer custom modifications in-house that are covered under our separate warranty. Please consult us before altering your unit.
This includes damage caused by:
- Using inappropriate machinery to lift or relocate the container
- Overloading beyond container floor/payload capacity
- Dragging containers across uneven surfaces
- Collisions with forklifts or heavy equipment
Once delivered, safe handling becomes the responsibility of the client or their contractors. Our warranty excludes damages resulting from mishandling.
📋 Warranty Activation
To activate your warranty:
- Inspect the container upon delivery
- Document the condition with photos and notes
- Report any unexpected or non-conforming issues within 24 hours
Send reports to:
📧 warranty@24-7container.com
We respond within 2 business days and offer resolutions such as:
- Replacement
- On-site repair coordination
- Partial refund or credit (case-dependent)
🧱 Summary – What This Warranty Gives You:
| Covered | Not Covered |
|---|---|
| ✅ Wind & water tightness | ❌ Rust from poor site placement |
| ✅ No major structural failures | ❌ Dents or cosmetic fading |
| ✅ Door function & lock operation | ❌ Damage from improper lifting/moving |
| ✅ Usable flooring (no rot or holes) | ❌ Unauthorized modifications or third-party cuts |
🔵 New / One-Trip Containers – Expanded Warranty Details
New and one-trip containers sold by 24/7 Container Inc. come with a 24-month limited warranty — designed to give buyers total confidence in the longevity, functionality, and structural soundness of these near-new units.
These containers are factory-manufactured, loaded once with cargo for international shipment, and then sold in excellent, almost pristine condition. Their structural lifespan under normal conditions is typically 15–20 years with minimal maintenance.
✅ Covered Under Warranty:
Our 24-month limited warranty includes protection against the following:
- No roof bowing, sidewall deformation, or frame warping
- No compromise in corner post alignment or door frame squareness
- Load-bearing elements maintain shape under normal commercial usage
📌 Structural issues caused by shipping, internal cargo shifting, or improper stacking are covered if reported within the timeframe.
- Doors, side panels, roof, and floor joints must withstand water intrusion under normal outdoor conditions
- Rubber seals must be intact, flexible, and properly seated on arrival
- Container must prevent rain, standing water, and wind pressure from entering the interior
🛠️ If any leaks or faulty seals are identified within the first 24 months, we’ll arrange for repair or resolution.
- Doors must open and close without abnormal resistance
- Locking rods and handles should function smoothly
- Hinges must not bind or misalign
📎 Minor stiffness in new containers may occur during temperature shifts but should settle with routine use. Severe misalignment or jamming is covered.
- Marine plywood flooring must show no major cracks, warping, or detachment
- Understructure (crossmembers and base frame) must be free of rust-through or weld failure
- Load capacity must meet ISO standards (typically 60,000+ lbs)
🧱 Damage caused by forklifts, standing water pooling, or chemical spills are not covered unless due to defective materials.
🟢 Additional Quality Standards:
All our one-trip containers:
- Are CSC plated for intermodal use
- Include factory paint coating (often marine-grade enamel)
- Feature integrated forklift pockets (on most 20ft models)
- Have closed-loop rubber seals and full-length locking rods
📦 Warranty Activation – Here’s What to Do:
Warranty becomes active automatically on the date of delivery — but the following is required to keep your coverage intact:
- Check for visual damage (roof dents, door issues, floor lifting)
- Photograph the container inside and out — even if perfect
- Confirm the serial number and container ID match your order
- Send a brief confirmation via email to warranty@24-7container.com
- Note any issues or sign off that the container was received in good order
If you discover any material issue:
- Email or call our warranty team within 24 hours of drop-off
- Include images and a description of the concern
📎 Delays beyond this window may affect coverage eligibility unless site conditions prevented earlier inspection (e.g., remote delivery, after-hours drop-off).
⚖️ What This Warranty Doesn’t Cover:
To maintain transparency, here are limitations of this warranty:
| Not Covered | Explanation |
|---|---|
| Cosmetic imperfections | Minor dents, scratches, and paint blemishes from first cargo voyage are normal |
| Damage from misuse | Improper offloading, poor site prep, or collisions post-delivery |
| Environmental damage | Floods, fire, storms, or rust caused by standing water or poor drainage |
| Unauthorized modifications | Cutting, welding, or structural alterations void the warranty |
❄️ Refrigerated Containers (Reefers)
Refrigerated shipping containers — also known as reefer units — are designed to maintain precise temperature control for perishable or temperature-sensitive cargo. These units are equipped with self-contained cooling systems built to perform under continuous load when powered and maintained correctly.
Before delivery, every reefer unit is:
- Powered on and run-tested
- Evaluated for temperature pull-down performance (cool-down from ambient to -20°C)
- Checked for controller accuracy, door seal integrity, and air circulation balance
- Verified to hold temperature between -20°C and +20°C, depending on setpoint
✅ Warranty Coverage (What’s Included)
We provide a 3-month limited operational warranty on key refrigeration components, effective from the delivery date. This includes:
| Component | Coverage Description |
|---|---|
| Compressor Unit | Ensures refrigerant compression; covered for loss of function due to internal failure |
| Condenser Coil | Assessed for leaks and thermal efficiency; covered for obstruction or weld issues |
| Evaporator Coil & Fans | Covered for airflow issues or coil freezing (non-customer induced) |
| Temperature Controller | Covered for inaccurate readings or control malfunctions |
| Door Seals & Interior Panels | Covered for manufacturer defects affecting insulation |
⚠️ All components must be used under standard commercial power supply conditions (typically 460V/3-phase or 230V/3-phase, depending on unit).
This warranty does not extend the lifespan of the reefer beyond normal industrial use but ensures that it arrives and operates as promised during the initial operating window.
🔧 Ongoing Functionality & Client Responsibility
After the 3-month period, long-term functionality depends significantly on:
- Consistent power supply (voltage surges and phase loss can permanently damage internal systems)
- Routine system testing (recommended: monthly power-on cycle for idle units)
- Environment (reefer placement in shaded vs direct sunlight areas affects performance)
- Cleanliness (airflow grilles, condenser coils must be debris-free)
🔋 For idle units not in use, it’s critical to run a 20-minute test at least once per month.
🚫 What’s Not Covered (Warranty Limitations)
| Issue | Why It’s Excluded |
|---|---|
| Incorrect voltage or power phase use | Using single-phase power on a 3-phase system damages the compressor |
| Long-term idle storage without testing | System stagnation causes seal drying, motor stiffness, and refrigerant pressure loss |
| Coolant (Freon) loss due to site mishandling | Coolant leaks from movement over rough terrain, improper lifting, or tilting |
| Modifications or repairs by unauthorized personnel | 3rd party alterations void system warranty without prior approval |
| Blockages in airflow or coil freeze from overloading | Improper internal stacking or neglect causes short-cycling and poor airflow |
❗ A reefer is a high-performance system — like any HVAC or refrigeration unit, it requires scheduled use, clean electrical input, and careful handling.
🧊 Customer Checklist for Maintaining Reefer Coverage
Before warranty expiration, ensure:
- Container is placed on a stable, level surface
- Power is connected through a certified electrician
- Unit is powered on monthly if not in use
- Temperature logs or screenshots are captured during first 7 days of use
💡 Summary: Why This Matters
Reefer containers are high-value assets in cold chain logistics — whether you’re storing produce, medical supplies, or catering inventory. Our 3-month warranty ensures your system is fully functional upon arrival, but its long-term lifespan (often 10+ years) depends on maintenance discipline.
We don’t just drop a container — we deliver a cold storage solution, and that requires trust, training, and transparency.
🧪 ISO Tank Containers – Certified, Pressure-Tested, Enterprise-Ready
Our ISO tank containers are engineered for high-volume, high-integrity transport of both hazardous and non-hazardous liquids. These units are typically deployed in the chemical, petrochemical, food-grade, and industrial sectors where safety, compliance, and performance are non-negotiable.
Each tank sold by 24/7 Container Inc. undergoes rigorous inspection and documentation prior to dispatch and is accompanied by internationally recognized certifications.
✅ Included Certifications & Compliance
Every ISO tank container sold includes or adheres to the following certifications and structural assurances:
| Certification | Description |
|---|---|
| T11 or T14 Standard | Industry benchmarks for ISO tank design — T11 for general liquids (non-corrosive), T14 for corrosive and more volatile materials. |
| CSC Plating (Convention for Safe Containers) | Confirms the tank is structurally safe and approved for international transport. Valid CSC plates are essential for cross-border use and compliance. |
| IMDG, UIC, and RID Certification (where applicable) | For tanks used in multimodal transport (road, sea, rail) with specific regulations for hazardous materials. |
| Pressure Testing & Valve Integrity Reports | Each tank is pressure-tested according to ISO and UN recommendations and certified free from leaks or valve malfunctions at the time of sale. |
These tanks are pre-inspected, professionally cleaned (as required), and presented with full inspection documentation and valve status reports.
🔧 Warranty Coverage Summary
While ISO tanks are generally sold as-is post-inspection, we provide the following limited delivery warranty:
| Warranty Scope | What’s Covered |
|---|---|
| Structural Integrity on Arrival | No dents, punctures, or compromised framework that would endanger the safe operation of the tank. |
| Valve & Accessory Integrity | All manlids, bottom discharge valves, safety relief valves, and gauges will be delivered functional and intact. |
| Tank Shell Sealing | No visible leaks or breaches in the inner or outer tank shell under normal atmospheric conditions. |
| Documentation Completeness | Inspection certificates, cleaning documentation, and CSC plate must be present and valid at the time of delivery. |
📌 This warranty is limited to the condition at the time of delivery and does not extend to operational misuse, modification, or long-term wear.
⚠️ Important Notes on Usage and Limitations
ISO tanks are engineered to perform under highly specific pressure, temperature, and loading conditions. Our warranty does not cover:
- Damage caused by:
- Improper loading or unloading
- Exposure to corrosive agents not intended for the tank’s spec
- Dropping, overturning, or pressure shock
- Tampering with valves or internal linings post-delivery
- Use outside certified temperature/pressure ranges (as noted in tank documentation)
It is the client’s responsibility to:
- Verify tank compatibility with the intended cargo
- Ensure all local, state, and federal regulations for chemical storage/transport are met
- Schedule routine pressure testing based on operational frequency
🧾 Enterprise Service Life Guarantees (Optional)
For clients purchasing multiple ISO tanks or entering into long-term procurement contracts, we offer:
- Extended service warranties based on usage classification (light, medium, heavy)
- Pre-dispatch third-party reinspection (DNV, Bureau Veritas, etc.)
- Custom re-certification schedules for ongoing compliance
This ensures tanks remain in line with UN Portable Tank requirements and national transport regulations (e.g., DOT 49 CFR in the U.S.).
📩 Contact our team at sales@24-7container.com to inquire about bulk ISO tank warranties and lifecycle management programs.
🔎 Need Help Choosing the Right ISO Tank Type?
We offer free consultation to help you select the appropriate tank type and warranty structure based on:
- Liquid type and hazard class
- Frequency of use (static vs. transport)
- Required certifications for domestic vs. international deployment
✅ Summary: What You Can Expect from Us
- Verified ISO tanks with valid certifications and clean pressure test history
- No leaks, cracks, or deformed structures on delivery
- Transparent sale terms with clearly outlined usage responsibilities
- Optional long-term support for enterprise clients needing tank rotation, re-certification, or refurbishment coordination
🛠️ Warranty Coverage – Modified & Custom Containers
Every custom container modification delivered by 24/7 Container Inc. is crafted by our certified in-house or partner fabricators, built according to client-approved specifications, and thoroughly inspected prior to shipment. These units are not off-the-shelf — they’re custom-engineered solutions designed to meet real-world use cases, from pop-up offices to mobile utility rooms and refrigerated stations.
We understand that customized builds come with unique expectations — and our warranty structure is designed to reflect that.
🔹 What’s Covered Under Warranty
All modified or custom-built containers include two layers of coverage:
This applies to:
- Framed cutouts for doors, windows, HVACs, or vents
- Reinforcements added to maintain container rigidity
- Welded structural additions, including partition walls, supports, or decks
We guarantee:
- No structural failure (e.g., frame sagging, panel warping, weld cracking)
- No water ingress at professionally sealed openings
- No failure of installed subfloors or ceilings due to installation defects
For any add-ons installed by our team:
- Electrical systems (lighting, outlets, wiring panels)
- HVAC units (portable or wall-mounted climate systems)
- Insulation & vapor barriers
- Custom flooring (e.g., epoxy, vinyl, tile)
- Doors, windows, and locks
Each installed component carries its own manufacturer-backed warranty, which we pass directly to you, along with our installation workmanship coverage.
Example: If a wall-mounted A/C unit fails within 3 months and it's not due to misuse or power issues, we will assist in coordinating a replacement or repair under the included warranty.
🟨 Activation Requirement: Mandatory Post-Delivery Confirmation
To activate this warranty:
- You must inspect the container within 48 hours of delivery
- Submit a “Post-Delivery Condition Confirmation” via:
- 📧 warranty@24-7container.com
- Include photos, location, and a description of site placement
This allows us to verify that:
- The container was placed in an acceptable condition/environment
- No handling damage occurred post-delivery
- The unit’s performance baseline is documented
⏱ Failure to submit within 48 hours may void warranty coverage, as we cannot guarantee condition once the unit is in uncontrolled environments.
🔻 What’s Not Covered Under This Warranty
Certain limitations apply, due to the nature of modified container use and the environments they are often deployed in.
| Not Covered | Explanation |
|---|---|
| Third-party modifications | Any structural or functional alterations made after delivery by non-24/7 personnel voids structural coverage. |
| Weather-based wear | Rusting, UV-related discoloration, or A/C failure due to snow or flooding is considered environmental and excluded unless due to build defect. |
| Improper foundation or placement | Containers placed on soft, sloped, or unlevel ground may experience twisting, warping, or shifting, which voids warranty. |
| Improper usage | Using containers in ways not covered in the agreed drawings (e.g., overloading partitions, drilling new holes, bypassing circuits) is excluded. |
| Force Majeure | Damage due to storms, floods, earthquakes, vandalism, or fire is not covered unless insured separately. |
🔐 How to File a Warranty Claim
- Contact: 📧 warranty@24-7container.com within the coverage period
- Provide: Order number, date of delivery, photos/video of the issue, and detailed description
- Our team will:
- Review your claim within 2–3 business days
- Request inspection (remote or in-person)
- Coordinate repair, replacement, or component assistance as necessary
If a defect falls under the component-specific warranty, we will work directly with the manufacturer or installer to expedite resolution.
🚚 Warranty on Delivery Condition – Our Delivery Integrity Promise
At 24/7 Container Inc., delivery is not the end of our responsibility — it’s the final checkpoint of quality assurance. We guarantee that every container delivered to your site meets the exact standards and specifications we’ve agreed upon in your quote.
This part of our warranty reflects our commitment to transparency, precision, and accountability — no surprises, no excuses.
✅ What We Guarantee on Every Delivery
When your container arrives, we guarantee the following:
The container will be delivered in the grade, size, and type that was confirmed in writing (e.g., 40ft High Cube Cargo-Worthy, One-Trip, ISO Tank T11, etc.). You get what you ordered — not a substitute unless previously discussed.
Your unit will arrive without any holes, floor failures, door malfunctions, or frame damage that compromise its wind/water tightness, cargo-worthiness, or usability.
We coordinate with you in advance to ensure the driver places the unit safely and in accordance with your site access requirements (e.g., tilt-bed clearance, flatbed offloading, crane assistance).
🚨 What Can Go Wrong – And How We Handle It
Despite rigorous checks, real-world logistics involve variables. If any of the following occur, you are fully protected under our Delivery Warranty:
Large holes, damaged doors, twisted frame, compromised floor, etc.
Incorrect size, grade, or container type (e.g., W&WT instead of CW, or 20ft instead of 40ft)
Denting, punctures, or major misalignment that occurred after departure from our depot but before site drop-off
📸 What You Must Do (Client Responsibilities)
We believe in fast, fair resolution — and that starts with clear documentation:
Time is critical. Delays in reporting may void coverage or complicate resolution.
Use your smartphone to capture:
- Wide-angle shots of the container from all sides
- Close-ups of any damage
- Photos of the delivery site (if relevant)
- Include your order number, name, and delivery date
We may request a video call, more detailed photos, or even dispatch a representative depending on the case.
🕒 Quick Tip: The more complete your documentation, the faster your case is prioritized for resolution.
🧰 What We Will Do (Our Resolution Commitment)
Once your claim is validated, we will act within 48 business hours to provide resolution options:
If a replacement is available in your region, we’ll schedule re-delivery immediately. In repairable cases (minor door fix, seal replacements), we may dispatch a technician or offer local repair credit.
If we’re unable to resolve the issue with repair or replacement — and it’s verified to be our fault — we will process a partial or full refund, depending on the case.
Your case is tagged for internal escalation, and our logistics or support lead will personally follow up until closure.
💡 Your peace of mind matters. We don’t outsource accountability — we own it.
📝 Important Notes
- This warranty applies only to delivery-related issues.
- It does not cover post-delivery damage, site-related issues, or modifications done after the unit is dropped.
- Warranty claims made after 24 hours may be reviewed at our discretion but are not guaranteed.
📋 What’s Not Covered – General Warranty Limitations
While we stand behind the integrity of every container we deliver, certain conditions and customer actions are outside the scope of our warranty coverage. To protect both parties and maintain operational fairness, the following situations will void or exclude warranty protections.
Our containers are engineered to withstand heavy-duty use, but incorrect handling after delivery is a common cause of damage we cannot cover.
This includes:
- Dragging containers instead of lifting (especially on abrasive or uneven surfaces)
- Using improper machinery (e.g., lifting a 40ft container with a forklift not rated for its weight)
- Dropping or striking the container during unloading
- Forcing doors or modifying hinges without proper tools
🛠️ Best Practice: Always consult our delivery guide and hire a professional with container handling experience.
We cannot be held responsible for natural or environmental events that damage containers post-delivery.
Exclusions include:
- Flood damage (standing water under container causing floor rust)
- Fire or extreme heat exposure
- High-wind displacement (e.g., tornado or hurricane impact)
- Snow loads causing roof collapse
- Tree limbs or debris falling onto container
📍 Tip: Place containers in well-drained, wind-sheltered areas and consider tie-downs or blocks for high-wind zones.
Containers require a firm, level foundation to maintain door alignment and structural integrity.
Warranty is voided if:
- Unit is placed directly on soft ground (e.g., mud, sand, grass) that shifts or settles
- No support blocks or footings are used beneath container corners
- Container twists or sinks due to site settling, leading to:
- Door misalignment
- Frame warping
- Uneven pressure on walls or roof
🔍 Structural issues caused by improper placement are easily avoidable. We provide site prep recommendations with every order.
Our warranty applies to containers as sold or as modified by 24/7 Container Inc. only.
Modifications that void warranty include:
- Cutting doors, windows, vents, or holes into the structure without professional reinforcement
- Welding brackets, racks, or hardware that compromise structural load-bearing
- Installing insulation or electrical systems without adequate moisture protection
- Repainting with corrosive or reactive coatings
⚠️ Structural integrity depends on engineering calculations. Modifications should be handled by our in-house fabrication team or pre-approved professionals.
🧾 Additional Common Exclusions:
| Condition | Covered? |
|---|---|
| Door rub due to sloped placement | ❌ No |
| Floor damage from chemical spills | ❌ No |
| Rust appearing after long-term outdoor use | ❌ No |
| Cosmetic wear (fading, dents, scratches) | ❌ No |
| Operator error with reefer units | ❌ No |
| Misuse of ISO tanks beyond certified limits | ❌ No |
🔎 Summary: How to Keep Your Warranty Intact
To maintain eligibility for warranty support:
- Use approved offloading methods.
- Place containers on level, load-bearing surfaces.
- Do not modify the structure without consulting us.
- Protect against weather where feasible.
- Report any concerns within 24 hours of delivery.
When in doubt, ask — we’ll gladly guide you before any action that could compromise your warranty.
📅 Claim Procedure
To file a warranty claim:
- Email warranty@24-7container.com with:
- Your name and order number
- Photos and description of the issue
- Delivery date and location
Most claims are addressed within 2–3 business days.
📦 Pro Tips for Maintaining Warranty Coverage
Protecting your investment doesn’t stop at delivery. To ensure your container performs as expected and remains covered under our warranty, follow these simple but important best practices:
Why it matters:
Improper placement can cause structural stress on the container’s frame, doors, and floor. Over time, this misalignment may lead to warping, water pooling, or premature floor damage — and may void structural warranty claims.
Recommended Practice:
- Use concrete pads, railroad ties, gravel bases, or timber beams spaced evenly under the container’s four corners and cross members.
- Ensure the site is level within ½ inch tolerance from corner to corner.
- Avoid placement in low-lying areas prone to pooling or erosion.
📌 Containers placed on soft, uneven, or sloped surfaces are more likely to shift or twist — increasing the risk of door misalignment or floor degradation.
Why it matters:
The doors are one of the most commonly used and stress-exposed parts of a container. Their rubber seals (gaskets) keep water, pests, and air drafts out. Regular inspection ensures integrity — and helps identify early signs of wear before they become warranty issues.
What to Look For:
- Tight seal compression when doors are closed
- No cracks, splits, or dry rot in the rubber
- Ensure door cams and lock rods engage fully without excessive force
- Apply light lubricant (e.g., WD-40 or lithium grease) to hinges quarterly
🌧️ In wetter climates, excess moisture buildup around door areas may lead to rust and deterioration if not addressed promptly.
Why it matters:
Refrigerated shipping containers (reefers) use sensitive electrical systems that require consistent voltage and frequency. Power surges, low-voltage drops, or improper grounding can cause compressor failure or damage to internal circuits — voiding the limited refrigeration warranty.
Power Supply Guidelines:
- Use a 3-phase, 460V power source (standard for most reefer units)
- Always power via grounded, weatherproof connectors
- Install a surge protector or voltage regulator
- Avoid running extension cords across long distances (voltage drop risk)
⚠️ Failure due to improper electrical setup or unstable power supply is not covered under warranty. Always consult a licensed electrician if unsure.
Why it matters:
All containers have a maximum payload and floor load capacity. Exceeding these limits puts undue pressure on the container’s floor, understructure, and door frame — leading to potential warping, floor buckling, or door misalignment. These are considered misuse, not manufacturer faults.
Typical Payload Guidelines:
- 20ft container: Max payload ~62,000 lbs (28,000 kg)
- 40ft container: Max payload ~66,000 lbs (30,000 kg)
Floor strength:
- Designed for uniform loads, not point loads (e.g., forklifts with narrow tires or heavy machinery).
Best Practices:
- Distribute weight evenly across the container floor
- Avoid stacking heavy items along one side or corner
- Use pallets or flooring mats to reduce point pressure
📌 Containers showing floor cracking or deformation due to misuse may result in non-warranty resolution.
🔒 Warranty Protection Starts with Smart Ownership
We want your container to last — and for you to have peace of mind from day one to year ten. Following these care and placement tips will:
- Extend the lifespan of your container
- Reduce downtime or issues
- Ensure your warranty remains active and enforceable
📞 Have a Warranty Concern?
We want every client to feel confident in their container investment.
📧 Email: warranty@24-7container.com
📞 Call: (XXX) XXX-XXXX
🕒 Support: Monday–Friday, 9am–5pm EST